Refund policy

If the purchased product does not meet your expectations, we will be happy to take the products back and refund you the purchase price within 14 days after the reception of your package.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please return your products to us within 14 days if you decide not to keep them. Unfortunately, we are currently unable to offer you a return slip at our expense. That means that you have to pay the shipping costs for the return yourself. We only assume the return costs in these cases:


  1. The product is not the specified product requested by the buyer.
  2. The product is defective. Please note that these are handmade alpaca products. Andes Alpaca is not responsible for characteristic details that may arise during the process.