FAQ

Your alpaca clothes that you have only worn once do not necessarily need to be washed. If you haven't spilled anything on it or done any sweaty sports in it, it is often enough to air it out thoroughly.

Your favourite item is best washed by hand. You can use lukewarm water (max. 30°C) and wool detergent in the sink or bathtub. Please avoid rubbing your alpaca products, this can roughen the fibres. Note that you should not use fabric softener and not bleach your alpaca products. Rinse well at the end and then gently squeeze out the water. Avoid wringing your alpaca clothes.

We recommend washing your alpaca products by hand, but if you still want to machine wash, be sure to choose the wool programme or a particularly gentle wash cycle with the lowest temperature and no spin cycle.

Please do not use a dryer. Place a large terry towel on your clothes horse and place your alpaca pieces on this towel. From time to time you should turn your alpaca clothes so that both sides dry. If necessary, you should also replace the towel with a dry one. Flat drying will also prevent wrinkles on your products. From time to time, turn your alpaca garments over.

We recommend that you not iron the alpaca garment directly, as the heat can damage the product in the long run. What you can do to remove the wrinkles: hold the iron about 15 cm away from the product and move the steam towards the product. Wait for some time until the steam of the iron does the work.

After washing, never hang up your alpaca clothes. They will become distorted and hang crookedly on you. Even when dry, you should not hang your alpaca products. Always try to store your alpaca products horizontally and stow them in your wardrobe. This way they keep their shape and stay beautiful for a long time.

To prevent moths, use cedar wood, lavender or other products in your wardrobe. But never lay these products on top of your clothes.

Yes, our alpaca products are ethically and sustainably sourced. We only use wool from free-range alpacas and all our production is handmade, without the use of chemicals. We are committed to supporting fair and humane treatment of all animals and producing high quality products in an environmentally responsible way.

Yes, we offer personalisation options for our alpaca products. While we are working on making the process easier, customers can currently email us a description of their desired personalisation to andesalpaca.info@gmail.com or via the contact form on our contact page. We will provide them with a price quote and estimated return time. We strive to meet the individual needs of our customers and are always happy to explore personalisation options. Please do not hesitate to contact us with any special requests.

We ship almost everywhere in the world.

From the time the order is placed, we have a delivery time of 24 hours (except on days when the post office is closed). However, we try to dispatch orders on the same day.

This depends on the distance of the shipment and the times the post office processes it. However, delivery for Germany and countries within the EU usually takes between 2 days and 1 week.

According to European regulations, you have 14 days to return the product without giving any reason. But we are so sure that you will love our products that you have 30 days to fall in love with your alpaca products.

In case something happened during shipping and the product has problems. Just email us within 3 days of receiving the product.
We will send you an email with the shipping code so you can drop it off at the post office.
Once the product arrives, we will refund your money within 3 days.

If you wish to cancel your order, simply email us at andesalpaca.info@gmail.com and include the order number and product(s) you wish to cancel.

Please remember that this is only possible within 12 hours of your order, as the item may have already been dispatched after this time.